About us
Privacy policy

Congress Kursaal Interlaken AG (Strandbadstrasse 44, CH-3800 Interlaken) operates the interlaken-congress.ch website. It is therefore responsible for the collection, processing and use of your personal data and for ensuring that data processing complies with Swiss law.

Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. Naturally, we observe the statutory provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and, where applicable, other provisions of data protection law, in particular the General Data Protection Regulation of the European Union (hereinafter GDPR).

So that you may know what personal data we collect from you and for what purpose, please take note of the following information.

1. Scope and purpose of collection, processing and use of personal data

1.a. When visiting our website www.interlaken-congress.ch, our servers temporarily store each instance of access in a log file. The following data will be collected without your intervention and stored by us until automated deletion after twelve months at the latest:

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability long-term, and enabling the optimisation of our Internet offer as well as for internal statistical purposes. This constitutes our legitimate interest in data processing in the sense of Art. 6 para. 1 lit. f GDPR. The IP address is used in particular to record the country of residence of the website visitor and to make a corresponding default setting for the website’s language. Furthermore, the IP address is evaluated for statistical purposes in the event of attacks on the www.interlaken-congress.ch network infrastructure.

1.b. You have the possibility of contacting us. The entry of the following personal data is mandatory:

We will mark out the mandatory entries: Failure to provide this information may hinder the provision of our services. The provision of other information is optional and has no influence on the use of our website.

We only use this data to answer your contact request in the best-possible and personalised way. We have a legitimate interest in processing your contact request in the sense of Art. 6 para. 1 lit. f GDPR. You can object to this data processing at any time.

1.c. On our website you have the option of subscribing to our newsletter. A registration is required to do so. The following data must be submitted during the registration process:

The above-mentioned data is necessary for data processing. In addition, you can voluntarily provide other data (date of birth and country). We process this data exclusively in order to personalise the information and offers sent to you and to better align them to your interests.

By registering, you give us your consent to process the data provided for the regular sending of the newsletter to the address you specified and for the statistical evaluation of user behaviour and to optimise the newsletter. This consent represents our legal basis for the processing of your email address within the meaning of Art. 6 para. 1 lit. a GDPR. We are authorised to commission third parties with the technical processing of advertising measures and are permitted to share your data for this purpose.

At the end of each newsletter you will find a link to unsubscribe from the newsletter at any time. In the context of unsubscribing you can voluntarily inform us of the reason for doing so. After the cancellation your personal data will be deleted. Further processing only takes place in anonymous form in order to optimise our newsletter.

We expressly refer to the data analyses within the scope of the newsletter sending.

1.d. On our website there are various ways to make bookings, registrations or reservations. The corresponding services are provided by third parties. In order to complete the bookings/reservations, various data are collected and shared for a specific purpose, depending on the service provided. This includes, for example, the following data:

In connection with the hotel reservation platform on www.interlaken-congress.ch, only surnames and first names are normally sent to the partner for a specific purpose. The remaining data will be kept in our system and will not be used for any other purposes.

In the event of non-compliance with the General Terms and Conditions of Congress Kursaal Interlaken AG on the part of the customer towards a third party, Congress Kursaal Interlaken AG reserves the right to forward details of first and last name, address, e-mail, telephone number and credit card to the third party.

We will mark out the mandatory entries: If this information is not provided, the provision of booking services may be inhibited. The provision of other information is optional and has no influence on the use of our website.

Your data entered will be forwarded by us to the relevant providers in the case of certain offers. In such cases, the data protection provisions of the respective provider shall apply to such further processing of the data. The legal basis for the processing of the aforementioned data is the execution of a contract as defined by Art. 6 para. 1 lit. b GDPR.

2. Log files

2.a. For each visit to our website, we collect the following data, provided it is transmitted from your browser to our server infrastructure, and store this data in log files:

Such data may represent personal data. The data is necessary to enable us to provide our services permanently, securely and reliably as well as to ensure data security and thus in particular the protection of personal data, including through third parties or with the help of third parties.

3. Third-party services

3.a. We use services from third parties – also based abroad including the United States of America (USA) – in order to be able to provide our services in an effective and user-friendly way as well as permanently, securely and reliably. Such services – including hosting and storage services – require your Internet Protocol (IP) address, otherwise the relevant content cannot be delivered or made available. Such services – using cookies, log files and tracking pixels etc. – also process further data in connection with our offer and related to information from other sources for their statistical and technical purposes.

3.b. We use CMSBOX to host our website. CMSBOX is a service of the Swiss CMSBOX GmbH and is subject to Swiss data protection law, so that adequate data protection is guaranteed. CMSBOX uses the free open source software Matomo (formerly Piwik) to ensure the hosting of our website on a permanent, secure and reliable basis, especially by analysing the usage with regard to troubleshooting and improvements. Cookies are used to do so. If you have any questions about the type, scope and purpose of data processing, CMSBOX can be contacted directly at various addresses.

3.c. We use Google Analytics to analyse how users use our site, and we make the IP addresses we collect anonymous before analysing them. Cookies are used by Google Analytics.

Google Analytics is a service of the American Google LLC. We require this service to provide our services, including our website, in an effective and user-friendly manner and on a permanent, secure and reliable basis, in particular by analysing usage, including measuring success and reach, with a view to troubleshooting and improvement.

You can object to this statistical collection by Google Analytics with the «Browser Add-on for deactivating Google Analytics» .

Google is subject to both the EU American Privacy Shield and the Swiss-American Privacy Shield, whereby Google undertakes to ensure adequate data protection. Specifically, Google has published the following information on the type, scope and purpose of data processing in connection with Google Analytics: Google Analytics Terms, Privacy Policy and Terms of Use, Entry in the Privacy Shield list.

3.d. This website uses fonts.com, a font service provided by Monotype GmbH, Werner-Reimers-Straße 2-4, 61352 Bad Homburg, Germany ("fonts.com"). Whenever this website is accessed, files are loaded from a "font.com" server to display the texts in a certain font. Your IP address may be transmitted to a server of "fonts.com" and stored in the context of the usual weblogs. The further processing is incumbent on fonts.com. Please consult the corresponding terms and conditions as well as setting options in the Privacy Policy (monotype.com/legal/privacy-policy) of font.com.

3.e. We use Google Maps to embed maps into our website. Google Maps is a service of the American Google LLC. Google is subject to both the EU American Privacy Shield and the Swiss-American Privacy Shield, whereby Google undertakes to ensure adequate data protection. Specifically, Google has published the following information on the type, scope and purpose of data processing in connection with Google Maps: data processing in connection with Google Maps, Privacy Policy and Terms of Use, Entry in the Privacy Shield list.

3.f. We use YouTube to embed videos into our website. YouTube is a service of the American Google LLC. Google is subject to both the EU American Privacy Shield and the Swiss-American Privacy Shield, whereby Google undertakes to ensure adequate data protection. Specifically, Google has published the following information on the type, scope and purpose of data processing in connection with YouTube: data protection for Google products including YouTube, Privacy Policy and Terms of Use, Entry in the Privacy Shield list.

4. Rights of data subjects

4.a. Data subjects whose personal data we process enjoy the rights provided by Swiss data protection law. These include the right to information as well as the right to correction, deletion or blocking of the processed personal data.

4.b. Data subjects whose personal data we process, provided and to the extent that the GDPR applies, may request confirmation for free as to whether we are processing their personal data and, if that is the case, request information on the processing of their personal data, restrict the processing of their personal data, exercise their right to data transfer and correct, delete ("right to be forgotten") or block their personal data.

4.c. Data subjects whose personal data we process, insofar as the GDPR applies, may revoke their consent at any time and object to the processing of their personal data at any time.

4.d. Data subjects whose personal data we process have the right to appeal to a competent supervisory authority. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (EDÖB).

5. Contact addresses and responsibility

Congress Kursaal Interlaken AG
Strandbadstrasse 44
CH-3800 Interlaken

info@congress-interlaken.ch

6. Final provisions

We may change our Privacy Policy at any time. We will inform affected persons about such changes in an appropriate form on our website.

Congress Kursaal Interlaken AG

Version 01 May 2022